Terms and Conditions

Please read this document carefully. This is a legal agreement between you and EMS University, LLC. (“EMSU”) that governs your use of any EMSU course(s) and any associated software code, documentation or other materials made available by EMSU.

1. Copyright

1.1 You cannot transfer, copy, distribute or otherwise share the materials you have printed out or obtained with others, except as provided by the “fair use” doctrine for educational purposes and not for profit.

2. Course Ownership and Actions

2.1 Ownership of Course(s). All right, title, and interest (including all copyrights and other intellectual property rights) in the Course in both print and machine readable form belongs to EMSU or its licensors or suppliers. You acquire no proprietary interest in the Course or copies thereof.

2.2 Except as specifically provided in Section 1.1, you are prohibited from downloading, storing, reproducing, transmitting, displaying, publishing, copying, distributing or using the Course(s). You may not modify, adapt, translate or create derivative works of the Course(s) except in accordance with this Agreement or with the prior written consent of EMSU. You may be held legally responsible for any infringement that is caused or encouraged by your failure to abide by the terms of this Agreement.

2.3 You may not remove, redact or otherwise obscure the copyright, trademark or other notices contained in the Course(s).

3. Technical Support

3.1 Technical Support. You may contact EMSU during regular business hours by telephone, email or fax if you experience difficulties connecting to or using technical features of the Course(s) during the period of time for which you have paid the applicable Course(s) fees.

4. Content Support

4.1 Content Support. EMSU provides no support for questions related to the content of the Course(s), except during class itself. EMSU does, however, encourage your content-related feedback, and will forward feedback and inquiries to the Course content developer.

5. As Is Provision

5.1 THE COURSE(S) AND ANY SERVICES PROVIDED IN CONNECTION THEREWITH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND EMSU AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY EMSU, ITS DEALERS, DISTRIBUTORS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY, AND YOU MAY NOT RELY UPON SUCH INFORMATION OR ADVICE.

6. User Obligations.

6.1 You hereby represent and warrant that the information you have provided on the customer information or registration form is true and accurate.

6.2 You are entirely responsible for any and all activities that occur under your account, and you are responsible to oversee and protect against unauthorized or unlawful use of or access to the Course(s). You shall notify EMSU immediately of any unauthorized use of your account or any other breach of security.

6.3 You will indemnify and hold harmless EMSU and its licensors or suppliers against any and all judgments, settlements, penalties, costs and expenses (including attorneys’ fee) paid or incurred in connection with claims due to, resulting from or arising in connection with your actions or negligence, including but not limited to those attributable to any breach of this agreement or any infringement, misappropriation or violation of any copyrights, intellectual property rights or other proprietary rights of any third party.

7. Liability Limitations

7. Limitations of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER EMSU NOR ANYONE ELSE WHO HAS BEEN INVOLVED ON BEHALF OF EMSU IN THE CREATION, PRODUCTION OR DELIVERY OF A COURSE OR ANY SERVICES PROVIDED IN CONNECTION THEREWITH, SHALL BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGE FOR LOSS OF BUSINESS PROFIT, BUSINESS INTERRUPTION, LOSS OF DATA, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE COURSE, EVEN IF EMSU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EMSU OR ITS LICENSORS OR SUPPLIER’S TOTAL CUMULATIVE LIABILITY FOR LOSS OR DAMAGE UNDER THIS AGREEMENT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE COURSE(S).

7.1 Detrimental Reliance. If you rely on this agreement to your detriment, and if it is found that damages exist under this agreement, you are only entitled to no more than amount you paid for the course.

8. Miscellaneous.

8.1 Termination. These General Terms and Conditions, including the Additional Terms, may be changed from time to time as described below or by written agreement. Charges and payment terms may be changed in accordance with your applicable price schedule or purchase agreement; all other provisions may be changed by EMSU immediately upon notice.

8.2 Refund Policy.

A. Depending on the state in which the course is taken, students may or may not be required to fill out a form to withdrawal from class. Please see the applicable catalog for the correct policy.

B. Cancelled classes (Institution and Student): In the event that class is cancelled by EMS University, LLC, the policy of the catalog wherein the student enrolled shall apply.

C. Except as otherwise provided by the program specifically, the general refund policy shall be according to the refund schedule which is provided in the applicable catalog.

D. Failing Grades. Students who obtain failing grade or who are failing class upon a request for a refund or who would otherwise fail a class may not receive any refund of tuition.

E. Non-Attendance, Non-Access, & Non-Acceptance: Non-Attendance and/or non-access of a course or courses is not a valid or excusable reason for obtaining a refund. Refunds will not be granted for such a reason if provided. In addition, non-acceptance of any certification provided within or as a result of taking a course shall not constitute a valid reason for a refund. This policy pertains to online courses as well as in-person courses in all programs.

F. Process: Students must fill out a refund request form in order to have a refund processed. The date of receipt of the refund form will be used to make a determination with regard to the dates listed above. Any verbal or other written method of withdrawal is invalid. This form along with other information provided by the student, general refund policy in this policy and specific program guidelines shall be taken into consideration when making the decision regarding whether a refund shall be processed or not.

1. Processing time to review a refund request may take up to 30 days to complete.

2. Refunds shall be processed within 30 days of the date of the request.

3. In no case shall the total review and processing time of the refund be greater than 30 days.

E. Administrative Processing Fee: Students not cancelling the course, but who are requesting a refund prior to the first day of class shall be charged a fee provided for in the applicable catalog.

F. Transfers: Students who transfer to another course are not eligible for a refund. There may be a transfer fee for eligible students. The transfer fee shall be based on the tuition and registration fees of the course being transferred into.

1. Students are eligible for transfer if they have completed 20% or less of the course from which they intend to transfer.

2. Students transferring to a new course shall be responsible for the higher tuition rate of the two courses.

F. Exceptions: Exceptions are not generally granted, except for extremely extenuating circumstances.

G. Students must first use the withdrawal/refund policy request form in order to have a refund processed.

H. Students on payment plans are not entitled to a refund of tuition.

I. This section shall not apply to books, student materials or other items. Once purchased and received, these items are non-refundable. Electronic or Online resources are considered received once purchased.

J. Texas: Students located in the state of Texas, who are taking an in-person course may receive a 25% tuition return if they have attended at least 50% or more and less than or equal to 75% of the course. If there be any conflict between this provision and that of the catalog, the catalog shall prevail unless in conflict with Texas law, then Texas law shall apply.

8.3 Responsibility. You agree that your certification is your sole responsibility. This means that you are solely responsible and provide warranty to EMSU that you meet the criteria to register for the course(s) you choose to register for and that EMSU cannot be held responsible for any oversight, negligence or breech of duty and/or due diligence in this respect. This is an integration clause, meaning that through your registration, you hereby agree that this registration is all-inclusive for this agreement for registration and that no other oral agreement or written agreement prior shall be binding.

8.4. EMS University, LLC Guidelines. You hereby agree to be bound to EMS University, LLC Standard Operating Guidelines which shall be available upon written request to administrative staff upon reasonable notice at any time and shall be provided within a reasonable time to the student.

9. Miscellaneous Legal Provisions

9.1 Choice of Law and Forum. This Agreement shall be governed by the laws of the State of Arizona without regard to that body of law known as conflicts of law, and excluding the United Nations Convention on Contracts for the Sale of Goods. You agree that any dispute arising under this Agreement shall be brought solely and exclusively in a court of competent jurisdiction located in the state of Arizona, USA, and agree to submit to personal jurisdiction in the State of Arizona for that purpose.

9.2 Transferability. You may not assign your rights to access and use the Course(s) without the prior written consent of EMSU.

9.3 Complete Agreement. These General Terms and Conditions, and any Additional Terms constitute the complete and exclusive statement of the terms of the agreement regarding the Online Course between you and EMSU. It supersedes and replaces any previous or contemporaneous written or oral agreements and communications relating to the Online Course.

9.4 Waiver/Modification. No waiver or modification of the terms of this Agreement shall be effective unless ratified in writing and signed by both you and EMSU. This Agreement will not be amended or modified by the terms of any purchase order or acknowledgement, regardless of whether EMSU may have accepted or signed the same. Any party’s failure to enforce the provisions of this Agreement shall not constitute or be construed as a waiver of any other provisions or rights.

9.5 Severability. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, that provision of the Agreement shall be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.

10. SMS Terms and Conditions

10.1 Purpose of SMS Communication

EMS University uses SMS to quickly and effectively support customers, students, faculty, and staff by providing real-time responses to inquiries, updates on service status, and personalized assistance. SMS is used for multiple purposes, including but not limited to:

• Customer care inquiries.
• Class delivery notifications.
• Higher education updates (e.g., exams, deadlines, and schedule changes).
• Marketing communications (e.g., promotions and event invitations).
• Public service announcements (e.g., emergency alerts and weather updates).

10.2 Opt-In Consent

By providing your contact information during the registration process, you consent to receive SMS messages from EMS University. Opt-in consent is obtained through:

• Filling out a registration form or signing up via the EMS University website.
• Accepting terms that outline messaging purposes, frequency, and any applicable fees.

10.3 Opt-Out Instructions

You can stop receiving SMS messages at any time by replying “STOP” to any SMS communication. Once you opt out, you will no longer receive messages from EMS University. For assistance, you may also reply “HELP” to any message or contact support at:

Email: info@emsuniversity.com

Phone: 800-728-0209

10.4 Help Instructions

If you need help or additional information about SMS services, reply “HELP” to any SMS message, or contact EMS University using the following methods:

Email: info@emsuniversity.com

Phone: 800-728-0209

10.5 Message Frequency and Fees

SMS notifications are typically sent 1-2 times per day, depending on the nature of your interaction with EMS University (e.g., class updates, promotions, or emergency alerts).

Standard messaging and data rates may apply, as determined by your mobile carrier. EMS University is not responsible for any fees charged by your mobile provider.

10.6 Privacy and Data Protection

Your privacy is important to us. Information collected for SMS communication will only be used for the purposes stated in this agreement and will not be shared with third parties or affiliate companies for marketing purposes. For more details, refer to our Privacy Policy at: https://www.emsuniversity.com/privacy-policy/.

10.7 Use Cases for SMS Communication

The following examples illustrate the types of SMS communications EMS University provides:

Customer Care: “Hi [Name], we’ve received your inquiry and are working on it. Reply STOP to unsubscribe. Msg & data rates may apply.”

Class Delivery Notifications: “Reminder: Your class starts tomorrow at [Time]. Location: [Address]. Reply STOP to unsubscribe. Msg & data rates may apply.”

Higher Education Notifications: “Important: Exam deadline for [Course Name] is tomorrow. Reply STOP to unsubscribe. Msg & data rates may apply.”

Marketing: “Don’t miss our limited-time offer for upcoming classes! Sign up at [Link]. Reply STOP to unsubscribe. Msg & data rates may apply.”

Public Service Announcements: “Severe weather alert: Classes canceled tomorrow due to [Condition]. Stay safe! Reply STOP to unsubscribe. Msg & data rates may apply.”

Address for Contact

EMS University, LLC

501 South 48th Street, Suite 105

Tempe, AZ 85281

SMS Messaging Terms

By opting in to receive SMS messages from EMS University, you agree to receive recurring text messages related to course enrollment, student support, scheduling, attendance follow-up, class reminders, and other higher education account updates.

• Consent to receive SMS messages is not a condition of purchase.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help or contact info@emsuniversity.com or (800) 728-0209.
• Carriers are not liable for delayed or undelivered messages.

For more information, please review our Privacy Policy.